Delivery Policy

Delivery Methods

Shipments are sent via the courier company Econt. You can choose:

  • Delivery to your address
  • Delivery to an Econt office
  • Delivery to an Econtomat

Track your shipment here.

Delivery Costs

Standard delivery costs (outside promotional periods):

  • For orders under 110 BGN – the cost is 8.90 BGN
  • For orders over 109.99 BGN – FREE DELIVERY

Want to return a product?

If the product does not meet your expectations, you can return it within 30 days of receipt.

  • Returned products must be in their original condition, unused, and with the original tag attached.
  • Return shipping costs are at the customer’s expense unless otherwise agreed.

See our full return policy here.

Delivery Time

  • Orders placed by 7:30 PM on business days are processed the same day.
  • Orders placed after 7:30 PM and on non-business days are processed on the next business day.

Delivery to the customer takes 2-5 business days from the processing date.

Example

  • If the order is placed on Tuesday at 11:00 AM – it will be processed the same day, with expected delivery within 2-5 business days.
  • If the order is placed on Saturday at 3:00 PM – it will be processed on the next business day.

Note: In exceptional cases, the delivery timeframe may be extended. In such instances, we will contact you as soon as possible.

Additional Information